PRIVACY POLICY
Effective Date: 06/01/26 • Last Updated: 06/24/26
Welcome to Rent the Scene (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with us in person for event equipment rental services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1. INFORMATION WE COLLECT
a) Information You Provide Directly
When you interact with Rent the Scene — whether online, by phone, or in person — you may provide us with:
Contact information: name, mailing address, email address, and phone number
Company or organization name (for business clients)
Event details: event name, date, venue, and equipment needs
Payment information: credit/debit card numbers, billing address, and bank account details (processed securely through our payment providers)
Government-issued ID when required for high-value rental verification
Communications: messages, inquiries, feedback, and support requests sent to us
b) Information Collected Automatically (Online)
When you visit our website or use our digital platforms, we may automatically collect:
Device information: IP address, browser type and version, operating system, and device identifiers
Usage data: pages visited, links clicked, time spent on pages, and referring URLs
Location data: general geographic location derived from your IP address
Cookies and tracking technologies: session cookies, persistent cookies, and similar technologies (see Section 5 for details)
c) Information from Third Parties
We may receive information about you from:
Payment processors (e.g., Stripe, Square, Quickbooks) for transaction verification
Social media platforms if you connect or interact with our social accounts
Marketing partners and analytics providers
Public databases for identity or credit verification purposes
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Service Delivery
Process rental bookings, reservations, and payments
Arrange equipment delivery, setup, and pickup
Generate rental contracts, invoices, and receipts
Communicate order confirmations, updates, and status notifications
Verify your identity and prevent fraudulent transactions
Business Operations
Maintain accurate business records and accounting
Manage our inventory and logistics
Resolve disputes, damage claims, and security deposit matters
Comply with legal obligations and enforce our rental agreements
Marketing & Communications
Send promotional emails, special offers, and seasonal deals (with your consent)
Share event planning tips, product announcements, and company news
Conduct customer satisfaction surveys and gather feedback
Retarget website visitors with relevant advertising on third-party platforms
Website & Service Improvement
Analyze how visitors use our website to improve user experience
Monitor and maintain the security of our digital platforms
Develop new services and features based on customer needs
Conduct internal research, analytics, and reporting
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: We share data with trusted third-party vendors who assist us in operating our business, including payment processors, delivery logistics partners, email marketing platforms, website hosting providers, and analytics services. These parties are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Rent the Scene is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
With Your Consent: We may share your information for any other purpose with your explicit consent.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
Rental records and contracts are retained for a minimum of 7 years for tax and legal compliance purposes.
Payment information is retained only as long as required to process transactions and resolve any disputes.
Marketing data is retained until you unsubscribe or request deletion.
Website analytics data is typically retained for 26 months.
When your data is no longer needed, we securely delete or anonymize it.
5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.
Types of Cookies We Use
Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing Cookies: Used to deliver personalized advertisements on third-party platforms such as Google, Facebook, and Instagram.
Preference Cookies: Remember your settings and preferences for future visits.
You can control or disable non-essential cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect some features of our website.
6. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct inaccurate or incomplete information.
Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email, or by contacting us directly.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at info@rentthescene.com or 3210 N. Pleasantburg Dr. Greenville, SC 29609 PMB# 1005. We will respond to verified requests within 30 days.
7. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
SSL/TLS encryption for all data transmitted through our website
Secure, access-controlled storage of physical and digital records
Limited employee access to personal data on a need-to-know basis
Regular security assessments of our systems and third-party vendors
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. THIRD-PARTY LINKS & PLATFORMS
Our website may contain links to third-party websites, social media platforms, or integrated services (e.g., Google Maps, Instagram, payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. CHILDREN’S PRIVACY
Rent the Scene’s services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Update the “Last Updated” date at the top of this policy
Post a notice on our website homepage
Send an email notification to registered users where required by law
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rent The Scene
3210 N. Pleasantburg Dr.
Greenville, SC 29609 PMB# 1005
Phone: (864)717-5381
Email: info@rentthescene.com
Website: rentthescene.com
We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.
Thank you for trusting Rent the Scene with your event — and your information.